Refund policy

Refund & Return Policy

Moriohome is committed to making your shopping experience positive. This Refund and Return Policy explains how we handle returns, refunds, and exchanges so you know exactly what to expect.
Return Policy Overview

We offer a 30-day return window on most items. If you are not satisfied with your purchase, you may return eligible merchandise for a refund. Our goal is to process returns fairly and efficiently while keeping the process simple for you.
Return Timeframe

Returns must be initiated within 30 days of the delivery date. After 30 days, we are unable to offer refunds or exchanges. To ensure your return is accepted, please contact us before sending anything back.
Return Condition Checklist

For a full refund, returned items must meet all of the following:
  • Item is unused, unworn, and in the same condition as received
  • Original packaging is intact
  • All tags, labels, manuals, and accessories are included
  • Item is not listed as non-returnable
  • Return is requested within the 30-day window
Items that do not meet these criteria may be subject to a partial refund, restocking fee, or denial.
Items Excluded from Returns

The following cannot be returned unless they arrive defective or materially different from the listing:
  • Custom, personalized, or made-to-order products
  • Perishable goods or items with limited shelf life
  • Intimate apparel, swimwear, and earrings (hygiene reasons)
  • Digital downloads and gift cards
  • Items marked "final sale" or "clearance"
Requesting a Return

To request a return, email georgefox885541@outlook.com with:
  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • Photos if the item is damaged, defective, or incorrect
We will respond within 2 business days with a Return Authorization (RA) number and return shipping address. Returns without an RA number may be refused.
Return Shipping
  • If the return is due to our error (wrong item, defective, damaged in transit), Moriohome provides a prepaid return label.
  • If the return is due to buyer preference (change of mind, wrong size, etc.), the buyer covers return shipping.
  • Please use a trackable shipping method and retain your receipt.
  • We are not responsible for returns lost in transit back to us.
How Refunds Work

Once we receive and inspect the returned item, we will email you to confirm approval. Approved refunds are processed to your original payment method within 5–10 business days. The time it takes for the refund to appear depends on your bank or card issuer.
Refund Methods

Refunds are issued to the original payment method. In some cases, we may offer store credit at the buyer's request. Cash refunds are not available for online purchases.
Non-Refundable Charges

Original shipping fees are non-refundable except when the return is due to our error. Return shipping costs for buyer-preference returns are also non-refundable. Restocking fees may apply to items returned in damaged or incomplete condition.
Exchanges and Replacements

We do not process direct exchanges. If you need a different size, color, or variant, return the original item for a refund and place a new order. For defective items, we can send a replacement at no extra cost instead of a refund, if you prefer.
Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a prepaid return and offer a full refund or replacement — your choice. In some cases, we may not require the damaged item to be returned.
Order Cancellation

You may cancel your order for a full refund before it ships. Once shipped, the standard return policy applies. To cancel, email us immediately with your order number.