This Shipping Policy explains how Moriohome processes and delivers your orders. By placing an order, you agree to the terms below.

Shipping Destinations Moriohome currently ships to addresses within the United States, including Alaska, Hawaii, and U.S. territories. International shipping may be available to select countries; if so, duties and taxes apply (see International Shipping below).

Order Processing Orders are processed within 1–3 business days after payment confirmation, excluding weekends and U.S. federal holidays. Orders placed after 12:00 PM Central Time or on weekends/holidays begin processing the next business day. Processing includes payment verification, quality inspection, and packing.

Carrier Selection and Methods We ship via major carriers including USPS, UPS, and FedEx. The carrier is selected based on the destination, package size, and service level chosen at checkout. Available methods typically include:

Transit Times Estimated transit times are shown at checkout and range from 1–10 business days depending on the method and destination. These are estimates provided by the carrier and are not guaranteed delivery dates.

Shipping Fees Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected service. Free standard shipping may be offered on orders meeting a published minimum. Expedited and overnight fees are non-refundable.

Packaging We package all items with care to prevent damage in transit. Fragile items receive additional protective materials. If your package arrives with visible exterior damage, please document it with photos before opening and contact us.

Tracking and Notifications When your order ships, you will receive an email with your tracking number and a link to the carrier's site. Tracking updates may take 24–48 hours to appear. If you don't receive a shipping confirmation within 5 business days, check spam or contact us.

Delivery Attempts Carriers typically make 1–3 delivery attempts. If no one is available, the carrier may leave the package at the door, with a neighbor, or take it to a pickup location and leave a notice. Moriohome is not responsible for packages left unattended after delivery.

Address Accuracy You are responsible for providing a complete and accurate shipping address, including apartment or unit numbers. Moriohome is not responsible for packages shipped to an incorrect address provided by the buyer. We can correct an address only before the order ships.

Delays and Disruptions Delivery times may be affected by weather, natural disasters, carrier delays, holidays, or other events beyond our control. Moriohome is not liable for such delays, but we will assist in tracking and resolving issues with the carrier.

International Shipping and Duties For international orders, the buyer is responsible for all customs duties, import taxes, tariffs, and brokerage fees. These charges are not included in the product price or shipping cost and are collected by the carrier at delivery. We cannot predict or control these fees.

Lost or Damaged Packages If a package is lost in transit or arrives damaged, contact us with photos and your order number. We will file a claim with the carrier and offer a replacement or refund after the claim is resolved. For packages marked delivered but not received, contact the carrier first, then notify us.

Returns to Sender If a package is returned to us as undeliverable (wrong address, unclaimed, refused), we will contact you. You may pay to have it reshipped or receive a product refund minus original shipping and a restocking fee.